California Office of the State Fire Marshal, Sacramento, CA, US, Management Services Technician
State Fire Training—Performed various office related duties. Responsibilities included processing a variety of documents. Edited, printed, and proofread various applications and produced licensing/recertification for both EMTs and Fire Fighters throughout the state. Organized work flow, stocked and maintained supplies, and ensured time lines were met. Coordinated document management with various staff members to ensure quality control and loss prevention.
Other assignments included receptionist duties—answering phones, copying documents, mail processing, document production, meeting coordination.
California Department of Transportation, Sacramento, CA, Office Technician
Exams Unit—Performed various office related duties. Responsibilities included processing a variety of documents. Qualified applicants for entrance in to various state examinations. Organized meetings with subject matter experts for creation of tests. Planned, reserved and coordinated sites and logistics for each exam session. Proctor exams with up to 200 candidates per session. Quality control to prevent data shrinkage. Processing and coordinating for grades. Received personal recognition from immediate supervisor for operational efficiencies.
Franchise Tax Board, Sacramento, CA, US, Key Data Operator
Tax Processing Unit—Provided customer service in this fast-paced retail tax processing environment. Data entry at 10,000 key strokes per hour. Met department quotas. Handling of personal/sensitive material.
Robert Half International, Sacramento, CA, Various
Word Processor - State Compensation Insurance Fund – Employed in a long-term temporary word processing assignment. Responsibilities included processing a variety of documents in this fast-paced workers’ compensation insurance firm. Edited, printed, proofread, and produced a variety of claims and policy correspondence. Organized work flow, stocked and maintained supplies, and ensured time lines were met. Coordinated document management with various departments including KDO, Word Processing, Loss Analysis, and Mail Room staff. Summarized extensive medical files into index of records for Qualified Medical Evaluations. Received personal recognition from immediate supervisor for operational efficiencies.
Other assignments included Fidelity Title - Filing mortgage documents, proofreading, typing, opening files, and data entry.
Law Offices of Dale S. Wilson, Sacramento, CA, US, Receptionist
(dependency and juvenile law) - Performed a variety of legal office work including transcription, calendaring, and appointment management. Created, edited and submitted various legal documents. Managed extensive client files. Responsible for basic office procedures including faxing, copying, answering multi-line telephones, and ordering supplies. Handled large volumes of cash and prepared banking information
University of North Texas, Denton, Bachelors, Anthropology
Major focus on anthropology and archaeology field methods
North Central Texas College, Corinth, General Education
Associate of Science
