Salelytics, San Antonio, Customer Care Advocate
Receiving inbound healthcare tech calls from a national-wide customer base with a professional attitude and answering inquiries in a timely manner.
Registering non-members into the Livongo program, and assisting with glucometer troubleshooting issues, taking orders, and navigating the company website and/or phone application.
Using Salesforce to document and escalate issues for review by Supervisor.
United Staffing Services, San Antonio, TX, US, PAX enforcer
Worked in customer service as a part of the Special Rooms team at the travelling PAX technology convention.
Maintained a positive attitude in helping answer questions to convention attendees in finding their way around and informing them of where things were located on the main floor.
Line management duties, and monitored people walking around the E-gaming theater, the separate LAN computer area, and those lingering around the premises.
Bexar County Elections Department, San Antonio, TX, US, poll worker
Obtaining signatures, verifying, and recording the names of voters in the computer system through a high volume of data entry.
Showing voters to their respective booth location to vote, and ensured proper voting procedures were followed.
Assistance with polling station set up and clean up while working with other poll clerks and judges.
Answering questions concerning procedures of voting, and distributing ballots.
Supervising up to 400 voters in a full day.
Bricks Academy, San Antonio, TX, US, teaching assistant
Provided assistance in the classroom when conducting lessons on building objectives to learn math and construction basics with Legos to better develop cognitive learning skills.
Kept students motivated and engaged as they worked on their own or in teams.
Communicated with teachers, administrators, and parents in a professional, calm, and positive attitude.
Maintained a clean and orderly classroom.
Supervised groups of 10-15 children in Elementary School and in Kindergarten.
University of Texas at San Antonio, San Antonio, Geography and Environmental Sustainability
Took relevant classes in learning about GIS softwares (ArcMap, ArcGIS, and Esri’s online platform), and took classes in urban planning and sustainability issues.
Texas Tech University, Lubbock, TX, US, BArch, Architecture
Took relevant courses in architectural studio, developing skills from taking conceptual drawings and critical thinking, to creating detailed floor plans and making digital models.
Tools used: AutoCAD, Rhinocerous 3D modeling software, Adobe Creative Suite: Illustrator, Photoshop, Indesign; Microsoft Expression Web 4, hand drawing and drafting, physical modelling with various materials, architectural photography utilizing Canon and Nikon DSLRs
Completion of the AutoDesk Building Performance Analysis Certificate (BPAC) in the spring of 2014.
Relevant course in:
Architectural Design Studio IV – “Urbanism” in Paris summer 2015
Analyzed the urban space around the historical Passage du Caire shopping center in Paris and employed design principles to create a space for public use.
Undergraduate portfolio URL:
https://seking393.wixsite.com/undergradportfolio
